Nintendo of Japan recently added new terms for maintenance services, and the maintenance regulations have added new terms, which means that if consumers have harassing behavior that exceeds social norms in the maintenance service process, such as threats, insults, SNS slander, and requests beyond the scope of maintenance Behaviors such as free repairs, which are identified by Nintendo as malicious behavior, will have the opportunity to report to the police or take legal action.
The incident was caused by Japanese users posting insults to Nintendo employees on social media. Nintendo issued a statement to protect employees. The article listed 7 behaviors, reminding users not to conduct behaviors beyond the scope of universal social values. It means that the company has the opportunity to refuse to replace or repair the incident. If it thinks it is malicious, it will contact you. Police, lawyers, etc. and take appropriate measures. The provisions are as follows:
- Harassment, Intimidation, Threats
- insulting, demeaning remarks
- invasion of privacy
- Requesting excessive service based on social norms, such as requesting free repairs beyond warranty coverage
- Requesting an apology from the company or requesting punishment from the company’s related personnel without justifiable reasons
- Due to excessive repetition of the same request or complaint etc.
- Defamation on SNS or the Internet
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